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UPDATE: Northwestel Services Now Fully Restored

If you picked up the phone today and were unsuccessful calling out, you weren’t alone.

Northwestel says a network issue is impacting both local and long-distance landline phone service in the Northwest Territories and Nunavut.

While there is no timeline as to when the problems may be fixed, officials say technicians are investigating and working to restore services across the territories, and the communications company will provide updates until service is restored. 

No word on if cellular services are impacted as a result of the outage. 

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UPDATE: While waiting on an official response from Northwestel, partial phone services have been restored in some areas of the Territories. Once a response is given, we will pass the information along.

UPDATE 2: Northwestel has given an official respons.

“Wildfire activity in Northern BC damaged fibre infrastructure and impacted some local and long-distance phone and cellular services across Northwestel’s operating area. Service has now been restored.”

Similarly, the Service Outages page on the Northwestel website states that all services have been restored, and that they are working on further repairs to the damaged line.

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