Northwestel believes it has solved the internet problems plaguing customers in Yellowknife for the past two weeks.
Dozens of residents had contacted Moose FM or posted online to express their frustration at lengthy loading times and difficulty accessing various sites and apps. Earlier this week, Northwestel said the problems were up to two weeks old.
On Thursday evening, the company sent us an update to say its work was complete.
“Northwestel has now identified and resolved an internet speed issue that was affecting some customers in the Yellowknife area,” read the company’s statement.
“The technical issue was related to radio frequency interference on one downstream channel.”
Northwestel had previously suspected recent upgrade work was to blame.
Paul Gillard, the company’s director of operations, had expected the issues to be resolved by Thursday morning.
Speaking on Wednesday, he told Moose FM the problems had been intermittent and affected only some customers – though he also addressed an apology directly to those affected.
“We’re sorry,” he said. “We really respect our customers, we know how important the internet is to everybody – it really is everything these days. We apologize.”
Gillard said any customers seeking a rebate for disrupted service would need to contact Northwestel, as those matters are decided on a “customer by customer basis”.